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I leased a K900 on July 2015 at Fuccillo Cape Coral. The experience was good because the sales rep is great to deal with, his name is Mark Lime.

The very first week of driving it we all in my family noticed a rattling/ vibration in the steering wheel.

We took the car to this dealer's service, we were told it was a tires problem and they replaced them. We drove few miles and had to take it back to the dealer. They had to change the tires again (that is what we were told). The car continue with the same problem.

We visit the service's dealer and talked to the sales persone several times. The last visit to the dealer was on Oct 28th, they gave me a # 3699 , a service person drove the car for 5 minutes and after waiting 10 minutes for a diagnostic I was told that the problem is a common behavior for the K900. After such unbelievable response my wife called Kia Preferred Access Team (185********) to get a better answer and have the car repaired, a very nice lady answered the call her name is Karen Johnson, I explained the problem and she told us she has to check with the dealer and call me back with a solution, oh surprise!! I received the call yesterday ( BTW my case # K306****) Karen told me that the only registered visit to the service dealer was July ?!

, and that my case was going to be transferred to a regional department and that I will receive a call in 3 days and that maybe my case number may change, who cares. Conclusion this called luxury car KIA K900 (luxury??) has been parked in my garage since I leased it, we don't want to drive it because it is unpleasant and we feel it is not safe (we received the car with 350 miles and it has now 1110 miles just use it to go to the dealer several times and a trip to Tampa) - Daniel Spinelli

Reason of review: Damaged or defective.

Preferred solution: Let the company propose a solution.

Location: Fort Myers, Florida

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